One day, I 'forgot' about all the germs that come down with the presents (downloads) and skipped the extra scanning (usually VirusTotal) and suddenly found myself with a non responding computer! I tried Microsoft virus remover tool (it wouldn't even allow me to open start / settings to use my regular antivirus!) but after 15 hours it was up to nowhere. I don't know about the company itself and probably no antivirus will be affective enough against the growing sins of the generation, but for me, it was a miracle I downloaded at some point their virus removal tool (free) - which I was 'going to put onto a stick for just in case' but didn't manage to. Virus removal tool saved my computer in minutes! Our four businesses can't survive in a Sophos environment with virtually zero tech support.# We have also put in place a plan to phase out all of our Sophos equipment and software over the next year. I told our CEO that we are going to have to hire an outside Sophos engineer because clearly Sophos does not support their products (as evidenced by the reviews here). We have about a quarter of our employees using cell hotspots just to survive. I responded again but didn't hear until the 25th. Then, I didn't hear again until the 19th. I received an email asking me questions about the issues on the 13th from a technician. We have workstations that can't connect to the network or whose download speeds are extremely slow. I am now looking for a new anti virus provider that can look after me as my degree is in physics and not computer science!Įxactly the same support issues as "Zero Support for Critical Issue I know the episode I will describe is hard to believe but I wrote a trouble ticket with Sophos on November 12th (Today is December 3). My question is that I thought I had bought Sophos so that it would clean threats up for me. Then gave me a US (I am in Spain) phone number for help. Tech support gave me more advanced techy reading to do. I went to the help facility and the person there told me to talk to tech support. Please follow the instructions for removing applications." Which led me to a load of technical stuff I don't understand (remember I am a Home user). The system told me I had this - Coinhive JavaScript cryptocoin miner Then I went to "read more" and there was something that could be dowloaded "to clean up viruses that my software has missed"! Some advert for Sophos! Then I read this "Recovery Instructions: Cleanup for this potentially unwanted application (PUA) is available with Sophos Anti-Virus for Windows 2000/XP/2003, version 6.0. I thought Sophos Home was supposed to take care of security for me.
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